Planned Maintenance In Progress

Updated a few seconds ago

Incident Status

Degraded Performance

Components

UTMSP

Systems

backup.net



February 8, 2023 1:00PM EST
February 8, 2023 6:00PM UTC
[Identified] Currently UTMSP service has recovered but we are still experiencing degraded performance. Our team is working to restore functionality on the instance at this time. - Kaseya Cloud Operations Team

February 8, 2023 12:28PM EST
February 8, 2023 5:28PM UTC
[Investigating] We are experiencing a service disruption on UTMSP. Our team is working to restore functionality on the instance at this time. - Kaseya Cloud Operations Team

Incident Status

Degraded Performance

Components

EndPoint Backup (formerly Unitrends Cloud Backup)

Systems

EndPoint Backup



February 6, 2023 12:15PM EST
February 6, 2023 5:15PM UTC
[Investigating] The EndPoint Backup team is still working on software coding changes to alleviate the degraded performance issues. No new updates are available. The team is aware of the criticality of the issue. Thank you for your patience and we apologize for any inconvenience. - Kaseya Cloud Operations Team

February 3, 2023 3:11PM EST
February 3, 2023 8:11PM UTC
[Investigating] EndPoint Backup is tracking performance issues with the application's backup history page. The support team is aware of this issue and is working on a resolution. Once a satisfactory resolution is identified, they will implement. Thank you for your patience and we apologize for any inconvenience. - Kaseya Cloud Operations Team

February 2, 2023 7:47PM EST
February 3, 2023 12:47AM UTC
[Investigating] EndPoint Backup is back up and running, however team is tracking certain performance issues with the history page. The support team is aware of this issue and is working on a resolution. Thank you for your patience and we apologize for any inconvenience. - Kaseya Cloud Operations Team

February 2, 2023 6:35PM EST
February 2, 2023 11:35PM UTC
[Investigating] EndPoint Backup requires an outage. The support team is working to alleviate the earlier degraded performance issue. Thank you for your patience as we are working hard to resolve this issue and we will post an update once the outage is complete. We apologize for any inconvenience. - Kaseya Cloud Operations Team

February 2, 2023 2:21PM EST
February 2, 2023 7:21PM UTC
[Investigating] We are experiencing a degraded performance on EndPoint Backup that may be resulting in administrator's ability to access EndPoint Backup. Support team is aware of this issue and is working on a resolution. - Kaseya Cloud Operations Team

Description

On Wednesday, February 8th, maintenance is scheduled for below targets in DENC - Denver, CO, between 9:00 AM and 5:00 PM ET. den-brc-c1f7b7255a5f denc-ltr-12p-4e433152c4be-msp denc-ltr-12pt-4f24b0c3d9d3-msp denc-ltr-1820s-d89ca556d98b-msp denc-ltr-360-a1de3ee9f651-msp denc-ltr-360-e6f722f22460-msp denc-ltr-aac-7c390d6a463b denc-ltr-aca-567c3082654e denc-ltr-act-95a0715c6d10 denc-ltr-acu-5cd6ce2cf7a0 denc-ltr-adi-8a5bf9fd7ddf denc-ltr-adi-d7239bfb07f5 denc-ltr-adv-06e97294eeb6 denc-ltr-adv-13926af0665d-msp denc-ltr-adv-1c0c7bf1f450 denc-ltr-adv-69e7b9aadff7 denc-ltr-adv-a8204f06d73b-msp denc-ltr-adv-b67118207518-msp denc-ltr-adv-c59bcb931115-msp denc-ltr-adv-c6699711de54-msp denc-ltr-advi-73d2839c7f5d denc-ltr-aff-2410ba9cd6da-msp denc-ltr-aff-41cf98b52d6a denc-ltr-aff-c40944ed5dbb-msp denc-ltr-affi-2c2d6e286537-msp denc-ltr-affi-bb1452a1a8bc-msp denc-ltr-afi-5ad3fa66afa6 denc-ltr-aftp-641ab451088e-msp denc-ltr-ahi-470508d07c95 denc-ltr-aim-da52804fd230-msp denc-ltr-ais-08a52f5a75df-msp denc-ltr-ais-9d514164d940 denc-ltr-ait-66d40c48d69a-msp denc-ltr-aks-0e78f582f3e2-msp denc-ltr-aks-39199e90d56b-msp denc-ltr-alf-6b7436716e7c denc-ltr-amt-88b1f580a23d denc-ltr-and-bb14bfe3571e denc-ltr-aota-26145894a5d8 denc-ltr-apa-2b40f32c9041-msp denc-ltr-apo-856502dfd44f denc-ltr-ati-72f65163b296-msp denc-ltr-atl-23d32e913fea-msp denc-ltr-atl-56b5fd0f39b5-msp denc-ltr-atl-93bc04e98787-msp denc-ltr-ato-0e2441f26889-msp denc-ltr-ato-0e9925d081a8-msp denc-ltr-ato-1653ec337fbd-msp denc-ltr-ato-1de09892b4e6 denc-ltr-ato-318b7506571e-msp We apologize for any inconvenience. - Kaseya Cloud Operations Team

Components

Unitrends Cloud Services - North America

Systems

DENC - Denver, CO

Schedule

February 8, 2023 9:00AM - 5:00PM EST
February 8, 2023 2:00PM - 10:00PM UTC



February 8, 2023 9:00AM EST
February 8, 2023 2:00PM UTC
[Update] Maintenance Started.

February 8, 2023 9:00AM EST
February 8, 2023 2:00PM UTC
[Update] Maintenance Started.

Passly

Operational

BMS

Operational

Kaseya.com

Operational

KaseyaOne

Operational

Traverse

Operational

Unitrends Cloud Services - North America

Service Disruption

Unitrends Cloud Services - Europe

Operational

Unitrends Cloud Services - Rest of World

Operational

UTMSP

Degraded Performance

Vorex

Operational

VSA

Operational

Internal Systems

Operational

EndPoint Backup (formerly Unitrends Cloud Backup)

Degraded Performance

Unified Backup Portal

Operational

RocketCyber

Operational

VSA-X

Operational

Locations

Scheduled Maintenance

Schedule

February 9, 2023 3:00AM - 7:00AM EST
February 9, 2023 8:00AM - 12:00PM UTC

Components

VSA

Systems

Leo06, Leo45, Tatooine02, Tatooine03

Description

On Thursday, February 9th, maintenance is scheduled for mentioned servers, between 03:00 AM and 7:00 AM ET. During this maintenance, we will be deploying the VSA 9.5.15 patch. Release notes with fixes are available at: https://helpdesk.kaseya.com/hc/en-gb/articles/11221248255889-9-5-15-Feature-Release-7th-January-2023 We apologize for any inconvenience. -Kaseya Cloud Operations.

Schedule

February 9, 2023 9:00AM - 5:00PM EST
February 9, 2023 2:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

DENC - Denver, CO

Description

On Thursday, February 9th, maintenance is scheduled for below targets in DENC - Denver, CO, between 9:00 AM and 5:00 PM ET. denc-ltr-ato-344c0eab40f9-msp denc-ltr-ato-37f14f054f28-msp denc-ltr-ato-4f858aa50611-msp denc-ltr-ato-60229da06bac-msp denc-ltr-ato-661634c9fb9f-msp denc-ltr-ato-68891cda6a0d denc-ltr-ato-704d067e128a-msp denc-ltr-ato-bfac7d16582b-msp denc-ltr-ato-cd5ea0cf943d-msp denc-ltr-atp-1d08721ecfa0 denc-ltr-atp-95a4fcb332e4 denc-ltr-atp-9cd35314638d-msp denc-ltr-atp-a1c9e56c3c3a-msp denc-ltr-atp-f4478744e3bc-msp denc-ltr-bal-5cacc7914853-msp denc-ltr-bcc-576f3f0c1d10-msp denc-ltr-bci-2d0741d78856-msp denc-ltr-bci-73ab05c8c67c denc-ltr-bde-8cff4c1f72fc denc-ltr-bhc-8601fd7830a8-msp denc-ltr-bhc-b8a4b94a1f07-msp denc-ltr-bic-1067d4ed8f9c-msp denc-ltr-bic-4502835d7da8-msp denc-ltr-bis-65ee551696d3-msp denc-ltr-bis-9a2075d58768-msp denc-ltr-bit-2f1b7c30d9c5-msp denc-ltr-bit-3708f6065943-msp denc-ltr-bit-3872c83b51c9-msp denc-ltr-bit-b52b0744992d-msp denc-ltr-bit-bcb9a747c8ab-msp denc-ltr-bitc-5816c11015c5-msp denc-ltr-bitc-7cced006f912-msp denc-ltr-bitc-9b64d886b801-msp denc-ltr-bitc-eb0b34ef604e-msp denc-ltr-bitc-f8031fac5f59-msp denc-ltr-bitc-fd3537b6974e-msp denc-ltr-bit-d302f26e99f2-msp denc-ltr-bit-d58a1c5723fa-msp denc-ltr-boi-2d7d1831a85c-msp denc-ltr-boi-2f7d0e8f1c54-msp denc-ltr-boi-8f6367039933-msp denc-ltr-bri-84c3392cf322 denc-ltr-brn-5169b6643efb-msp denc-ltr-brr-d2c3149a5bee denc-ltr-buc-0ecf84344da8-msp denc-ltr-buc-bf1548fb1c52-msp denc-ltr-buck-1abeb681368b-msp denc-ltr-buck-45a6570a4109-msp denc-ltr-c3cc-eb0fc31c3a95-msp denc-ltr-cac-1cb58b609ea6 We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 13, 2023 8:00AM - 5:00PM EST
February 13, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

DEN - Denver, CO

Description

On Monday, February 13th, maintenance is scheduled for below targets in DEN - Denver, CO, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 14, 2023 8:00AM - 5:00PM EST
February 14, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

DEN - Denver, CO

Description

On Tuesday, February 14th, maintenance is scheduled for below targets in DEN - Denver, CO, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 15, 2023 8:00AM - 5:00PM EST
February 15, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

DEN - Denver, CO

Description

On Wednesday, February 15th, maintenance is scheduled for below targets in DEN - Denver, CO, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 16, 2023 8:00AM - 5:00PM EST
February 16, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

IAD - Reston, VA

Description

On Thursday, February 16th, maintenance is scheduled for targets in IAD - Reston, VA, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 21, 2023 8:00AM - 5:00PM EST
February 21, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

IAD - Reston, VA

Description

On Tuesday, February 21st, maintenance is scheduled for targets in IAD - Reston, VA, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 22, 2023 8:00AM - 5:00PM EST
February 22, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR - London, UK, LHR2 - London, UK, FRA - Frankfurt, DE, YYZ2 - Toronto, CA, SYD - Sydney, AU, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Wednesday, February 22nd, maintenance is scheduled for targets in LHR, LHR2, YYZ2, FRA, SYD, SYD2, DUB, NA1, NA3, and DENC, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 23, 2023 8:00AM - 5:00PM EST
February 23, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR - London, UK, LHR2 - London, UK, FRA - Frankfurt, DE, YYZ2 - Toronto, CA, SYD - Sydney, AU, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Wednesday, February 23rd, maintenance is scheduled for targets in LHR, LHR2, YYZ2, FRA, SYD, SYD2, DUB, NA1, NA3, and DENC, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 27, 2023 8:00AM - 5:00PM EST
February 27, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR - London, UK, LHR2 - London, UK, FRA - Frankfurt, DE, YYZ2 - Toronto, CA, SYD - Sydney, AU, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Monday, February 27th, maintenance is scheduled for targets in DEN, IAD, LHR, LHR2, YYZ2, FRA, SYD, SYD2, DUB, NA1, NA3, and DENC, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

February 28, 2023 8:00AM - 5:00PM EST
February 28, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR - London, UK, LHR2 - London, UK, FRA - Frankfurt, DE, YYZ2 - Toronto, CA, SYD - Sydney, AU, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Tuesday, February 28th, maintenance is scheduled for targets in DEN, IAD, LHR, LHR2, YYZ2, FRA, SYD, SYD2, DUB, NA1, NA3, and DENC, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Schedule

March 1, 2023 8:00AM - 5:00PM EST
March 1, 2023 1:00PM - 10:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR - London, UK, LHR2 - London, UK, FRA - Frankfurt, DE, YYZ2 - Toronto, CA, SYD - Sydney, AU, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Wednesday, March 1st, maintenance is scheduled for targets in DEN, IAD, LHR, LHR2, YYZ2, FRA, SYD, SYD2, DUB, NA1, NA3, and DENC, between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team

12

Upcoming Maintenances

2

Active Incidents

1

Active Maintenances