9

Upcoming Maintenances

1

Active Incidents

0

Active Maintenances

Performance Degradation- Passly US Operational

Incident Status

Operational

Components

Passly

Systems

Passly - US


April 18, 2024 8:14AM EDT
April 18, 2024 12:14PM UTC
[Monitoring] The Passly US instance performance issues have been resolved. The team will continue to monitor the system to ensure the issue has been fixed. We apologize for any inconvenience. - Kaseya Cloud Operations Team

April 17, 2024 7:37PM EDT
April 17, 2024 11:37PM UTC
[Investigating] The Passly US instance performance has improved to normal levels. The team will continue to monitor the situation to ensure the issue is resolved. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 5:48PM EDT
April 17, 2024 9:48PM UTC
[Investigating] The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 7:15PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 3:29PM EDT
April 17, 2024 7:29PM UTC
[Investigating] The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 5:00PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 1:30PM EDT
April 17, 2024 5:30PM UTC
[Investigating] The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 3:00PM EDT We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 11:40AM EDT
April 17, 2024 3:40PM UTC
[Investigating] The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 1:00PM EDT We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 10:17AM EDT
April 17, 2024 2:17PM UTC
[Investigating] Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. Next update is scheduled for 11:30 AM EDT We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 17, 2024 8:32AM EDT
April 17, 2024 12:32PM UTC
[Investigating] Performance on the Passly US instance has improved where customers should see fewer issues. However, it is still below normal levels. The teams will be continuing to work and next update is scheduled for 9:15 AM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 8:56PM EDT
April 17, 2024 12:56AM UTC
[Investigating] Performance on the Passly US instance has improved where the customers should see fewer issues. However, it is still below normal levels. The teams will be continuing to work the issue overnight (EDT) and we will update the status as further information becomes available. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 5:49PM EDT
April 16, 2024 9:49PM UTC
[Investigating] Performance remains partially degraded. The teams continue to work on the issue. The next update is scheduled for 7:00PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 4:13PM EDT
April 16, 2024 8:13PM UTC
[Investigating] Performance now partially degraded, however some customers may still see slow activity on some pages/functionality. The teams continue to work on the issue. The next update is scheduled for 5:30PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 2:36PM EDT
April 16, 2024 6:36PM UTC
[Investigating] Performance continues to improve, however some customers may still see degradation on some pages/functionality. The teams continue to work on the issue. The next update is scheduled for 4:00PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 1:45PM EDT
April 16, 2024 5:45PM UTC
[Investigating] Performance has improved slightly, however some customers may still see degradation. The teams continue to work on the issue. The next update is scheduled for 2:30PM EDT. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 12:26PM EDT
April 16, 2024 4:26PM UTC
[Investigating] Operations and development teams are continuing to work the issue. Performance is still impacted. Next update is scheduled for 1:15PM EDT We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

April 16, 2024 10:08AM EDT
April 16, 2024 2:08PM UTC
[Investigating] We are currently experiencing performance issues on Passly-US server. Our team is working to restore the functionality at this time. We apologize for any inconvenience caused. - Kaseya Cloud Operations Team

Passly

Operational

BMS

Operational

Kaseya.com

Operational

KaseyaOne

Operational

Traverse

Operational

Unitrends Cloud Services - North America

Operational

Unitrends Cloud Services - Europe

Operational

Unitrends Cloud Services - Rest of World

Operational

UTMSP

Operational

Vorex

Operational

VSA

Operational

Internal Systems

Operational

EndPoint Backup (formerly Unitrends Cloud Backup)

Operational

Unified Backup Portal

Operational

RocketCyber

Operational

VSA 10

Operational

vPenTest

Operational

Locations

Scheduled Maintenance

Scheduled Maintenance - BMS APACMaintenance

Schedule

April 19, 2024 10:00AM - 1:00PM EDT
April 19, 2024 2:00PM - 5:00PM UTC

Components

BMS

Systems

BMS - APAC

Description

On Friday, April 19th, BMS APAC servers will be patched to 5.31.0 version between 10:00 AM and 1:00 PM ET. Downtime is expected during the update and access to the UI may not be available. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled System Maintenance - VSA 10 - APACMaintenance

Schedule

April 19, 2024 10:00AM - 2:00PM EDT
April 19, 2024 2:00PM - 6:00PM UTC

Components

VSA 10

Systems

APAC-VSA 10

Description

On Friday, April 19th, System maintenance is scheduled for mentioned servers, between 10:00 AM and 2:00 PM ET. During this maintenance, access to UI will be interrupted approximately for a period of 15 to 30 Mins. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - BMS and Vorex Maintenance

Schedule

April 20, 2024 12:00AM - 6:00AM EDT
April 20, 2024 4:00AM - 10:00AM UTC

Components

BMS, Vorex

Systems

BMS - US, BMS - EU, vorexlogin.com

Description

On Saturday, April 20th, BMS and Vorex servers will be patched to 5.32.0 version between 12:00 AM and 6:00 AM ET. Downtime is expected during the update and access to the UI may not be available. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled System Maintenance - SaaS ServersMaintenance

Schedule

April 20, 2024 7:00AM - 11:00AM EDT
April 20, 2024 11:00AM - 3:00PM UTC

Components

VSA, Unified Backup Portal

Systems

UK - SAAS02, UK - SAAS04, UK - SAAS05, UK - SAAS06, UK - SAAS08, UK - SAAS09, UK - SAAS12, UK - SAAS16, UK - SAAS17, UK - SAAS19, UK - SAAS20, UK - SAAS22, UK - SAAS24, UK - SAAS26, UK - SAAS27, UK - SAAS29, UK - SAAS34, UK - SAAS36, UK - SAAS37, UK - SAAS38, UK - SAAS40, UK - SAAS41, UK - SAAS42, UK - SAAS43, UK - SAAS44, UK - SAAS46, UK - SAAS47, UK - SAAS48, UK - UKVSA109, UK - UKVSA111, US - NA1VSA02, US - NA1VSA03, US - NA1VSA04, US - NA1VSA05, US - NA1VSA06, US - NA1VSA07, US - NA1VSA09, US - NA1VSA10, US - NA1VSA11, US - NA1VSA12, US - NA1VSA13, US - NA1VSA14, US - NA1VSA17, US - NA1VSA19, US - NA1VSA20, US - NA1VSA22, US - NA1VSA24, US - NA1VSA28, US - NA1VSA29, US - NA1VSA32, US - NA1VSA33, US - NA1VSA34, US - NA1VSA35, US - NA1VSA36, US - NA1VSA37, US - NA1VSA38, US - NA1VSA39, US - NA1VSA40, US - IAD2VSA01, US - IAD2VSA03, US – IAD2VSA09, US - NA1VSA116, US - NA1VSA117, US - NA1VSATRIAL03, portal.backup.net, US - VSA127, UK - EMEAVSATRIAL07, UK - VSA129, US - VSA133, EU - EUVSA06, US - TRIAL1001, SYD2-TRIAL1003, SYD2 - VSA140, US - Noc-Assist

Description

On Saturday, April 20th, System maintenance is scheduled for mentioned servers, between 7:00 AM and 11:00 AM ET. During this maintenance, access to the UI will be interrupted approximately for a period of 15 to 30 Mins. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - Unitrends Cloud ServicesMaintenance

Schedule

April 22, 2024 8:00AM - 5:00PM EDT
April 22, 2024 12:00PM - 9:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR2 - London, UK, FRA3 - Frankfurt, DE, YYZ2 - Toronto, CA, DENC - Denver, CO, SYD2 - Sydney, AU

Description

On Monday, April 22nd, maintenance is scheduled for the targets in the NA1, NA3, DENC, DUB, LHR2, FRA3, YYZ2 and SYD2 DCs between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - Unitrends Cloud Services - IAD/USE DC Maintenance

Schedule

April 23, 2024 8:00AM - 5:00PM EDT
April 23, 2024 12:00PM - 9:00PM UTC

Components

Unitrends Cloud Services - North America

Systems

IAD - Reston, VA, US - EAST

Description

On Tuesday, April 23rd, maintenance is scheduled for the targets in the IAD and USE DCs between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - Unitrends Cloud ServicesMaintenance

Schedule

April 24, 2024 8:00AM - 5:00PM EDT
April 24, 2024 12:00PM - 9:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR2 - London, UK, FRA3 - Frankfurt, DE, YYZ2 - Toronto, CA, DENC - Denver, CO, SYD2 - Sydney, AU, US - EAST, US - WEST

Description

On Wednesday, April 24th, maintenance is scheduled for the targets in the DEN, IAD, USE, USW, NA1, NA3, DENC, DUB, LHR2, FRA3, YYZ2 and SYD2 DCs between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - Unitrends Cloud ServicesMaintenance

Schedule

April 25, 2024 8:00AM - 5:00PM EDT
April 25, 2024 12:00PM - 9:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR2 - London, UK, FRA3 - Frankfurt, DE, YYZ2 - Toronto, CA, DENC - Denver, CO, SYD2 - Sydney, AU, US - EAST, US - WEST

Description

On Thursday, April 25th, maintenance is scheduled for the targets in the DEN, IAD, USE, USW, NA1, NA3, DENC, DUB, LHR2, FRA3, YYZ2 and SYD2 DCs between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Scheduled Maintenance - Unitrends Cloud ServicesMaintenance

Schedule

April 29, 2024 8:00AM - 5:00PM EDT
April 29, 2024 12:00PM - 9:00PM UTC

Components

Unitrends Cloud Services - North America, Unitrends Cloud Services - Europe, Unitrends Cloud Services - Rest of World

Systems

DEN - Denver, CO, IAD - Reston, VA, DUB - Dublin, IE, NA1 - Atlanta, GA, NA3 - Denver, CO, LHR2 - London, UK, FRA3 - Frankfurt, DE, YYZ2 - Toronto, CA, DENC - Denver, CO, SYD2 - Sydney, AU, US - EAST, US - WEST

Description

On Monday, April 29th, maintenance is scheduled for the targets in the DEN, IAD, USE, USW, NA1, NA3, DENC, DUB, LHR2, FRA3, YYZ2 and SYD2 DCs between 8:00 AM and 5:00 PM ET. We apologize for any inconvenience. - Kaseya Cloud Operations Team